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Every site includes 10 restore points. Each one is a complete snapshot— your whole WordPress directory plus a dump of your database— encrypted and stored off-site in our own infrastructure.

Full site

Core, plugins, themes, uploads, and any file you added yourself.

Full database

A consistent dump taken without locking your site.

Encrypted off-site

Encrypted in transit and at rest, held on infrastructure we control.

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Create a restore point

1

Open the Backups tab

Give it a description you’ll recognise later— “Before WooCommerce update” beats “backup 3”.
2

Click Create backup

Your site stays online the whole time. Avoid plugin, theme, core, import, or migration work until it finishes, so the snapshot is internally consistent.
3

Wait for the email

We email you when the backup finishes— or if it fails.
Take a restore point before anything you’d hate to undo by hand: a major plugin update, a theme switch, a bulk import, or a developer handover.

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Restore a site

Pick a restore point and click Restore. Your files and database are replaced with that snapshot’s contents.
A restore is a full replacement, not a merge. Anything created after the snapshot— new posts, orders, form submissions, uploads— is gone once it completes.
Before restoring, we automatically take a fresh safety backup of the current state, so a restore is itself reversible. If you’re already at your backup limit there’s no room for one, and the panel makes you choose: delete an old restore point first, or explicitly continue without a safety backup.

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Managing your slots

You have 10 slots per site. When they’re full:
  • Delete a restore point you no longer need, or
  • Add extra slots from the Add-ons tab.
Backups you delete are removed from our storage as well.

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Automatic backups

Core updates take their own safety backup first:
  • Manual core updates always take a fresh backup, and the panel blocks the update if there’s no room.
  • Automatic minor/security updates do the same. If your slots are full, the update is held and we email you rather than proceeding unprotected— unless you’ve opted in to let it run anyway.
See WordPress updates for the update settings.
Backups are restore points for your site, not a substitute for your own archive. If your business depends on the data, keep an independent copy too.